Terms of service

Terms of Service

Welcome to Sestra. These Terms of Service ("Terms") govern your use of our website [www.sestra.co.in] and the services we offer. By accessing or using our site, you agree to comply with and be bound by the following terms.

1. Overview

Sestra is an online women’s clothing brand offering handcrafted ethnic and contemporary wear. Throughout the site, the terms "we", "us", and "our" refer to Sestra. By using our website or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms

You must be at least the age of majority in your state or province of residence to use this site.
You may not use our products for any illegal or unauthorized purpose.

3. Product Information & Pricing

We strive to display as accurately as possible the colors, descriptions, and pricing of our products. However, we do not guarantee that the display on your monitor will be accurate.
Prices are subject to change without prior notice.
All products are subject to availability.

4. Order Acceptance & Cancellations

We reserve the right to refuse any order you place with us.
Once an order is placed, it cannot be cancelled or modified after 12 hours.
In the rare event we need to cancel your order, you will be notified, and the payment will be refunded.

5. Shipping & Delivery

We aim to dispatch orders within [3-7 business days] unless stated otherwise.
Delivery timelines may vary depending on the destination and unforeseen circumstances.
Shipping charges are calculated at checkout and are non-refundable.

6. Returns & Exchanges

Returns are only accepted for damaged or incorrect products.
You must initiate a return within 48 hours of receiving the item.
Items must be unused, unwashed, and in their original condition with tags intact.

Please refer to our [Returns & Exchanges Policy] for detailed information.

7. Intellectual Property

All content on the website, including logos, images, designs, graphics, and text, is the intellectual property of Sestra and protected by applicable copyright and trademark laws. Any unauthorized use may result in legal action.

8. User Comments, Feedback & Submissions

If you submit feedback, suggestions, or other content (collectively, "comments"), you agree that we may use them without restriction.
We are not responsible for comments posted by users or third parties.

9. Third-Party Links

Some content or services on our site may direct you to third-party websites. We are not responsible for examining or evaluating their content or accuracy and shall not be liable for any third-party materials or websites.

10. Personal Information

Your submission of personal information through the store is governed by our [Privacy Policy].

11. Prohibited Uses

You are prohibited from using the site or its content:

For any unlawful purpose
To solicit others to perform or participate in unlawful acts
To infringe upon our intellectual property rights or the rights of others
To harass, abuse, insult, or harm others

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.
You agree that your use of the service is at your sole risk.
In no case shall Sestra, its directors, employees, affiliates, or service providers be liable for any injury, loss, or claim arising from your use of any product or service.

13. Indemnification

You agree to indemnify, defend, and hold harmless Sestra and our affiliates from any claim or demand made by any third-party due to your breach of these Terms or violation of any law.

14. Changes to Terms of Service

We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for updates. Your continued use of the website constitutes your acceptance of the changes.